Support

Service Center

Customer Service Call Center

- ***Service centers operation are resume to normal for non EMCO area. We thank you for your patience and understanding. 1800-818-178

Petaling Jaya

Dataran Hamodal, Level 2, Lot 4 Jalan Bersatu 13/4, Section 13, Petaling Jaya 46200, Selangor MY 9:00am – 6:00pm, Monday to Friday, excluding Public Holiday +603-79669244

Seremban

119A, 1st Floor, Jalan Merak Jaya 11, Taman Thivy Jaya, Seremban 70300, Negeri Sembilan MY 9:00am – 6:00pm, Monday to Friday, excluding Public Holiday +606-6327878

Melaka

42, Jalan Melaka Raya 13, Taman Melaka Raya, Melaka 75000, Melaka MY 9:00am – 6:00pm, Monday to Friday, excluding Public Holiday +606-2820722

Johor Bahru

3A & 3B, Jalan Molek 3/10, Taman Molek, Johor Bahru 81100, Johor MY 9:00am – 6:00pm, Monday to Friday, excluding Public Holiday +607-3513310

Ipoh

3A, Hala Pinji 1, Pasir Puteh, Ipoh 31650, Perak MY 9:00am – 6:00pm, Monday to Friday, excluding Public Holiday +605-2550824

Georgetown

ONE PRECINCT, 1B-3-23 to 1B-3-26, Lengkok Mayang Pasir, George Town 11950, Pulau Pinang MY 9:00am – 6:00pm, Monday to Friday, excluding Public Holiday +604-6118678

Perai

16, Jalan Kelisa Emas 2, Taman Kelisa Emas, Seberang Jaya 13700, Pulau Pinang MY 9:00am – 6:00pm, Monday to Friday, excluding Public Holiday +604-3902310

Alor Setar

No 22, Tingkat 1, Taman Pandan, Jalan Sultanah Sambungan, Alor Setar 05350, Kedah MY 9:00am – 6:00pm, Monday to Friday, excluding Public Holiday +604-7303520

Kuantan

A-19, 1st Floor, Jalan Seri Setali 2, Semambu, Kuantan 25350, Pahang MY 9:00am – 6:00pm, Monday to Friday, excluding Public Holiday +609-5054405

Kuala Terengganu

1081k, Mezz florr, Jalan Sultan Sulaiman Kuala Terengganu 20200, Terengganu MY 9:00am – 6:00pm, Monday to Friday, excluding Public Holiday +609-6284192

Kota Bharu

Lot 326, 1st floor, Taman Sri Cemerlang, Off Jalan Kebun Sultan Kota Bharu 15000, Kelantan MY 9:00am – 6:00pm, Monday to Friday, excluding Public Holiday +609-7405769

Kuching

No. 265, Lot 2567, 1st Floor, Central Park Commercial Centre, 3rd Mile, Rock Road, Kuching 93200, Sarawak MY 9:00am – 6:00pm, Monday to Friday, excluding Public Holiday +6082-233525

Kota Kinabalu

Lot 65, 1st Floor, Kian Yap Industrial Estate, Phase 2, Lorong Durian 3, Mile 5 ½ Kota Kinabalu 88450, Sabah MY 9:00am – 6:00pm, Monday to Friday, excluding Public Holiday +6088-382419
Warranty Extension Service is available now
Thanks for the valuable suggestion from our customers. You can purchase the newly launched “Warranty Extension Service” online now. You may choose to extend 1 or 2 years to enjoy our worry-free warranty service.
Driver & Tools
Select Model Number
The entirety of VAIO Laptop products do not support update of Windows 10 S.
VAIO does not have plans to release Windows 10 S based laptop products.
BACK
FAQ
Identify And Resolve Issues Quickly With A Variety Of Troubleshooting Tools And Resources.
General Enquiries
FAQ for VAIO Consumer Customer
FAQ for VAIO Commercial Customer
FAQ and troubleshooting for VAIO computer
Warranty
Register for VAIO membership
Enjoy an additional 3-month warranty

Nexstgo Company Limited (“NEXSTGO”) Limited Warranty for VAIO Notebook Computer Devices (Only applicable to “VAIO” series)

  1. NEXSTGO provides limited warranty period, twelve (12) months, for customer who has free carry-in repair service, including parts and labour for the notebook computer.
  2. The limited warranty covers the battery pack within twelve (12) months of the original purchase date as shown on the original proof of purchase.
  3. The limited warranty covers the power adaptor within twelve (12) months of the original purchase date as shown on the original proof of purchase.
  4. NEXSTGO accepts goods exchange (except for displayed products) after verified by Repair Service Centre with more than five (5) defective pixels within seven (7) calendar days from original date of purchase. Goods returned to dealer must be in original packing, with accessories and proof of purchase.
  5. NEXSTGO accepts goods exchange (except for displayed products) after verified by Repair Service Centre with hardware failure within seven (7) calendar days from original date of purchase. Goods returned to dealer must be in original packing, with accessories and proof of purchase.
  6. Customer must present the original proof of purchase to NEXSTGO Repair Service Centre for verification when warranty service is rendered. Service fee will be charged if any one of the documents cannot be produced. NEXSTGO reserves the right to refuse services to anyone if original proof of purchase cannot be produced.
  7. Customer is responsible for delivering and collecting the Computer at his/her own cost when carry-in repaired service is requested.
  8. This limited warranty covers hardware only. Software, accessories such as connection cables, power cables and CD/DVD are excluded in the warranty.
  9. NEXSTGO is not obligated to re-install preloaded software. Handling fee will be charged for the request of re-installation service.
  10. The limited warranty service is offered to the computer for defect(s) caused undernormal usage, in the judgement of NEXSTGO's technician. The warranty is nulland void under the following circumstances if:
    1. the computer has been damaged or has failed due to accident, cabinets/cosmetic damage, abuse, liquid spill or submersion, neglect, misuse, unauthorised modification, extreme environment, extreme physical or electrical stress or interference, fluctuation or surges of electrical power, lightning, static electricity, fire, acts of God or other external causes;
    2. the computer, included hardware and preloaded software, has been modified, altered and/or repaired by persons other than NEXSTGO and/or NEXSTGO's authorised service centres;
    3. the serial number has been altered, effaced or removed;
  11. NEXSTGO may use parts or products that are new or refurbished and equivalent to new in performance and reliability in servicing your product.
  12. Any detective part which has been replaced, shall be NEXSTGO's property.
  13. Customer should backup his/her own hard disk contents of his/her own accord before repair. NEXSTGO shall not provide hard disk backup service.
  14. In case of repair, hard disk content may be destroyed and customer will not be informed in advance. NEXSTGO shall not be liable for any data, records or program lost due to repair.
  15. Please refer to the Repair Terms and Conditions for the details on the Repair Services.

 

Linked Warranty Plan

*Regions include: Hong Kong, Macau, Taiwan, Singapore, Malaysia and Middle East countries

1.     Linked Warranty Plan enables customers who travel with, or relocate VAIO laptop to receive warranty service in any region where their product is announced and sold and supported by Nexstgo or a Nexstgo authorized reseller under Nexstgo Computer Limited Warranty and/or the destination region Warranty Services Agreement.

2.     The length of Linked Warranty Plan is based upon the original warranty period assigned in the region of origin where the laptop was first sold by Nexstgo or a Nexstgo authorized reseller.

3.     The phone support languages and the method of service will be determined by the destination region. For customers who have on-site repair warranty, on-site service will be delivered where it is available.

4.     Some service and/or parts may not be available in all regions. Nexstgo or a Nexstgo authorized reseller may repair the laptop with comparable VAIO parts. For example, if the product was purchased with a Japanese keyboard, and service request is submitted in US, Nexstgo may replace with a US keyboard upon your agreement.

5.     Some regions may have fees and restrictions that apply at the time of service such as packaging, shipping and handling fees. You will be advised of your responsibility to pay these fees at the time of service.

6.     For VAIO products, if a customer has purchased warranty extension in the original region of hardware purchase to extend the Nexstgo base warranty offered with a product, Linked Warranty Plan will provide coverage until the end of purchased warranty extension.

  • Specifications may vary from country to country. Check with your local distributors or retailers for any updates on the current product.
  • Colors of actual products may differ from product shots due to photography lighting or display setting of your viewing device.
  • We try our best to provide accurate and complete product information online yet we reserve the rights to keep, change or correct any information without further notice.